FAQ
Q:How to choose programmable switch?
A:The methods are as follows:
1,Please confirm if it is matrix or non-matrix.
2,Please confirm interface quantity, includes input quantity and output quantity.
3,Please confirm working frequency.
4,Please the attenuation value.
5,You can also contact our customer service for helping you to choose product.
Q:Parameter’s meaning?
A:Programmable switch’s parameters include device type,configuration,working frequency,attenuation range,steps,interface type and so on.
1,Device type:device was divided into matrix and non-matrix,matrix means that signal can be transfer from any input interface to any output interface. Non-matrix means that signal can only transfer from a input interface to appointed output interface.
2,Configuration:The quantity of input interface and output interface.
3,Working frequency:the device support these signal frequency band,700-4000Mhz and 700-6000Mhz.
4,Attenuation range:the adjustable range of signal energy is 60,90,127.
5,Steps:the minimum interval of adjustable signal energy is 0.5dB.
6,Interface type:the communication interface is RJ45, and the RF interface is SMA or N type.
Q:If the device can be controlled remotely.
A:All programmable attenuators / switches in our company can realize remote control of script or PC software, so as to achieve full automatic management with users. In different fields, automation can achieve different usage scenarios.
Q:If the device communication interface support the second development.
A:Our company all programmable support the second development by development interface for finishing client’s customized operation script.
Q:If you can’t find the product that you need from the product list,What should you do?
A:It’s all right,we still have many product do not put them in the web,because of limitation of web.And we can also offer custom service,please contact our BA, we can ask our product manager and designer communicate with client one on one,to offer customized solution.
Q:What do you need pay attention to while using programmable switch?
A: The power of the RF input signal can not exceed the maximum input power specified by the equipment (see the specification of the product); the temperature and humidity conditions of the equipment refer to the use conditions of the instrument and instrument; the equipment handling should pay attention to the protection, and do not resist the anti-seismic and anti failure.
Q:How long is the lead time?
A:The conventional products have stock in store,please confirm the quantity with customer service. Usually the conventional product’s lead time is 1-2 weeks. But the product of high configuration,customized and batch,please communicate and confirm with customer service.
Q:Delivery and Logistics.
A:We cooperate with SF,YuanTong and Debang in China.
We cooperate with DHL,UPS on abroad.
Our product will be package with standard carton, and the outside is protected by wooden carton and bracket .
Q:How to pay?
Q: How long is the warranty period?
A:We offer one year’s warranty since check and accept product by clients.
Q:How long is the warranty period of consumable product?
A:There are no warranty about the consumable product,but we will be responsible for the return of products due to quality problems.
Q:How long is the maintenance time?
A:Different products, different configurations of product maintenance time vary greatly, please contact customer service to confirm the detailed maintenance time.
Q:How to choose programmable switch?
A:The methods are as follows:
1,Please confirm if it is matrix or non-matrix.
2,Please confirm interface quantity, includes input quantity and output quantity.
3,Please confirm working frequency.
4,Please the attenuation value.
5,You can also contact our customer service for helping you to choose product.
Q:Parameter’s meaning?
A:Programmable switch’s parameters include device type,configuration,working frequency,attenuation range,steps,interface type and so on.
1,Device type:device was divided into matrix and non-matrix,matrix means that signal can be transfer from any input interface to any output interface. Non-matrix means that signal can only transfer from a input interface to appointed output interface.
2,Configuration:The quantity of input interface and output interface.
3,Working frequency:the device support these signal frequency band,700-4000Mhz and 700-6000Mhz.
4,Attenuation range:the adjustable range of signal energy is 60,90,127.
5,Steps:the minimum interval of adjustable signal energy is 0.5dB.
6,Interface type:the communication interface is RJ45, and the RF interface is SMA or N type.
Q:If the device can be controlled remotely.
A:All programmable attenuators / switches in our company can realize remote control of script or PC software, so as to achieve full automatic management with users. In different fields, automation can achieve different usage scenarios.
Q:If the device communication interface support the second development.
A:Our company all programmable support the second development by development interface for finishing client’s customized operation script.
Q:If you can’t find the product that you need from the product list,What should you do?
A:It’s all right,we still have many product do not put them in the web,because of limitation of web.And we can also offer custom service,please contact our BA, we can ask our product manager and designer communicate with client one on one,to offer customized solution.
Q:What do you need pay attention to while using programmable switch?
A: The power of the RF input signal can not exceed the maximum input power specified by the equipment (see the specification of the product); the temperature and humidity conditions of the equipment refer to the use conditions of the instrument and instrument; the equipment handling should pay attention to the protection, and do not resist the anti-seismic and anti failure.
Q:How long is the lead time?
A:The conventional products have stock in store,please confirm the quantity with customer service. Usually the conventional product’s lead time is 1-2 weeks. But the product of high configuration,customized and batch,please communicate and confirm with customer service.
Q:Delivery and Logistics.
A:We cooperate with SF,YuanTong and Debang in China.
We cooperate with DHL,UPS on abroad.
Our product will be package with standard carton, and the outside is protected by wooden carton and bracket .
Q:How to pay?
Q: How long is the warranty period?
A:We offer one year’s warranty since check and accept product by clients.
Q:How long is the warranty period of consumable product?
A:There are no warranty about the consumable product,but we will be responsible for the return of products due to quality problems.
Q:How long is the maintenance time?
A:Different products, different configurations of product maintenance time vary greatly, please contact customer service to confirm the detailed maintenance time.
